FAQ

QUALITY FIRST  
At Julie Art Decals we use the highest quality, industry standard substrates and inks; creating beautiful vibrant color in every illustrated decal we print!  

 

Click on the link to our Covid 19 Prevention Policy 

What Is A Julie Art Decals Made Of? - Polyester Fabric with a low tack adhesive back.

    What Do Julie Art Decals Stick To? - Any non-porous, flat surface with little or minimal texture. 

      • Artist Note:  The walls of my home are lightly textured and Julie Art Decals work Fantastic! I've stuck, Let It Snowflakes on the side of my jeep, creating a flowing pattern of snowflakes for a less permanent solution while  advertising my business for the Holidays. It's helped my business get noticed!

      Storage - After each usage place your Julie Art Decals back onto the original liner. This will aid in the longevity of your decal. 

      Cleaning Your Decal - Only use a soft dry or damp cloth, dusting lightly. DO NOT use soaps or any ammonia based cleaning solutions such as Windex, 409, Dawn Liquid, etc. IT WILL REMOVE THE INK! 

      Reusable With Care - Julie Art Decals can be removed and repositioned multiple times; however, once the adhesive collects too much dust, dirt or fibers it will become less adhesive.
      Take Care To:
      • Clean high traffic areas of hand prints, dust and debris.
      • Not drop on ground or carpets. 
      • Roll and store liner in tube while Julie Art Decals is in use. 
      • Dust liner if needed, before reapplying your Julie Art Decals.
      • Store your Julie Art Decals on original backer line in storage tube when not in use.
      • NOT STICK on or above fireplaces.
      • NOT STICK on vehicle windshield blocking drivers view.
      • THIS DECAL PRODUCT IS NOT A TOY AND MUST BE KEPT OUT OF THE HANDS OF INFANTS AND SMALL CHILDREN! 
      RETURNS -

        Julie Art Decals orders are 100% custom printed based upon your decal design choice. Therefore, all sales are final for reasons unrelated to quality. For example, we cannot refund or reproduce your order if you decide you don't want it, don't like it, ordered the wrong size or prefer a different decal.

        Julie Art Decals are fully inspected and recorded by our Quality Control Specialists (QCS), before packaged with care and shipped to you. However, if upon delivery you find an issue with your order, Email Us . Upon inspection in a timely manner, our QCS will determine reproduction of original order, ONLY Upon these conditions:

        • We must be contacted within 48 hours from delivery of any defects.
        • We require a photograph and description that clearly indicates the problem, including order number, your name and address that product was original shipped to.
        • We will reproduce a new decal of the Same Design Originally Ordered, if our QCS verifies that we made an error.
        • We require that you return 100% of the defective order before we reproduce a new decal of the Same Design Originally Ordered.
        • We will provide you with a return shipping label, if a return is required.
        • When reproducing an order, the original production time and shipping method will be used and we will pay for shipping.
        • All sales are final.

         Shipping - See Julie Art Decals Shipping For More Details

         

        Payments & Security
        Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you using secure socket layer technology (SSL) It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Whereas your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

         

        What Do We Do With Your Information & Privacy?

        When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
        We do not use or disclosure, share, sale any of your information. Email marketing: With your permission, from time to time we may send you emails about our store, new products and other updates. If after you opt-in, you change your mind, you may withdraw your consent email us and unsubscribe.